EziBuy Clothing & Homewares Reviews

"Ezibuy.com" is an online shopping destination offering a range of products. Here are some examples of their pricing:

• Rockmans Long Sleeve Chain Neck Feather Jumper: Originally priced at $84.99, now reduced to $30.00.
• Rockmans Puff Sleeve Maxi Dress: Originally priced at $94.99, now reduced to $20.00.
• Liz Jordan V-Neck Floral Dress: Originally priced at $213.99, now reduced to $35.00.
• Katies Belted Trench Coat: Originally priced at $144.99, now reduced to $86.99.

Please note that these prices are subject to change and may vary depending on the time of purchase and the specific product. It's also worth noting that some customers have expressed concerns about the quality of the products and the cost of courier services. Always check the latest prices and reviews before making a purchase.

"Ezibuy.com" is a leader in the apparel and homewares market and the largest multi-channel retailer in Australasia, processing more than 1.75 million orders per year. The company was launched in 1978 by two brothers in New Zealand. It has become popular for its range of clothing and homewares. However, some customers have expressed dissatisfaction with the company's service. For instance, there have been complaints about the unavailability of popular items such as crop leggings and long leggings. There have also been issues with order placement and delivery. Despite these challenges, the company continues to strive to meet customer demands and improve its services. It has implemented additional automation to keep up with customer demands, which has resulted in increased throughput capacity and reduced labor costs. This has enabled the company to get orders out the door faster without sacrificing product integrity. The company's efforts to adapt and improve its processes demonstrate its commitment to providing quality products and services to its customers.

EziBuy was established in 1978 by brothers Peter and Gerard Gillespie, and their friend John Robinson in Palmerston North, New Zealand. The business began as a catalogue retailer selling womenswear and menswear. The first catalogue was a simple folded, A3 black and white page which was mailed to a list of local organisations in 1978. The Gillespies were joined five years later by Matt Toynbee who they later acknowledged for his huge contribution to the company.

In January 2002, EziBuy purchased Myer Direct from Coles Myer. In January 2006, the company opened a new distribution centre in Palmerston North. In 2007 Ezibuy purchased the womenswear retail chain Max Fashions. EziBuy won the Keith Norris Direct Marketing Organisation of the Year Award in 2012.

In August 2013, EziBuy was acquired by Woolworths Limited. At the time of sale, EziBuy was the largest fashion and homeware multi-channel retailer in Australasia. The business mailed over 23 million catalogues every year and processed more than 1.75 million orders annually.

In June 2017, EziBuy was acquired by Alceon Group, a major shareholder of Australian womenswear retailer Noni B, for an undisclosed sum. In October 2018, Alceon purchased New Zealand children's clothing retailer Pumpkin Patch for an undisclosed sum, allowing it to relaunch the brand through EziBuy.

Noni B Limited purchased a 50.1 per cent stake in EziBuy from Alceon Group in a $1 peppercorn sale in 2019. The sale was aimed at increasing the retailer's digital sales and giving it access to the New Zealand market. Noni B Limited changed its name to Mosaic Brands in November 2019 and purchased the remaining 49.9 per cent stake for $11 million in October 2021.

In August 2021, EziBuy announced a restructure after posting a $28.9 million loss for the year to June 2021 during the COVID-19 pandemic. In April 2023, Mosaic placed EziBuy into administration, with plans to restructure it..

Ezibuy.com offers a wide range of products. Some of the popular items include women's clothing, men's clothing, and home & lifestyle products. In the women's clothing section, items such as formal dresses, casualwear, summery dresses, soft knits, and lingerie are available. The men's section also offers a variety of fashionable items. The home & lifestyle section includes a range of homewares. Specific items like the Sara Slim Leggings (item 126868) have been mentioned as popular products. However, the availability of specific items may vary. New arrivals are regularly added to the website, offering fresh options for shoppers.

Ezibuy.com handles customer complaints through a variety of channels. Customers can contact their complaints line, send them a mail, or use the online contact form provided on their website. Ezibuy.com also provides details of independent bodies to contact if the customer is unable to resolve their complaint directly with the company. In response to customer complaints, Ezibuy.com often thanks the customer for their feedback, apologizes for any disappointment experienced, and assures the customer that their comments have been passed on to the appropriate department for future consideration. They also inform the customer that they appreciate all types of feedback as it helps them improve their customer service. However, there are instances where customers have expressed dissatisfaction with the way their complaints were handled. For example, some customers have reported issues with order delivery and product availability, and felt that their complaints were not adequately addressed..

"Ezibuy.com" offers Afterpay as a payment method. Afterpay is an interest-free payment plan that allows customers to buy what they want today, receive their order just as normal, and pay it off in four equal, interest-free instalments fortnightly. To use Afterpay, one needs to choose Afterpay as the payment method at checkout and complete the checkout with instant approval. However, if a payment is due but not received by Afterpay in accordance with their payment schedule, a late payment fee will be charged. It's important to be careful with the limitations set by the credit card or payment methods. No payment method gives money back all the time, so it's crucial to file a complaint in time if necessary..

Ezibuy.com accepts VISA, MasterCard, AMEX, PayPal, and Gift Cards as payment methods. Additionally, Afterpay is available as a new payment option for online orders only. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest free. It's like a modern-day layby, instead of having to wait for items customers get to have the product straight away for a quarter of the price! However, Afterpay is available as a payment option if you live in Australia, are at least 18 years old, and use an Australian credit or debit card to make the purchase.

Ezibuy.com offers a 30-day return policy. If customers change their mind about an online order, a refund is provided only if the purchase is returned to the New Zealand Distribution Centre (NZDC). Alternatively, a Credit Note/Gift Card on EziBuy branded product is offered if the purchase is returned to any EziBuy store. The item(s) must be in original condition and packaging: unworn, unwashed and all tags attached. This excludes Final Sale Items, Third-Party Seller Items, Personalised Gifts, Earrings, Beauty, Marketplace Products and Outlet Styles. No refund, exchange or gift card will be provided for change of mind on these items. Items must be returned with proof of purchase. For hygiene reasons, earrings, underwear, or swimwear cannot be refunded. Returns must be received within 30 days of purchase. Return shipping method and associated costs are the responsibility of the customer.

In terms of shipping, if customers spend over $200, delivery is free. Purchases under $200 will attract a $12.95 flat fee. The parcel will be dispatched in 5-7 business days (excluding weekends and public holidays) from the day the order is placed. Delivery may take longer in remote or rural areas or during promotion and sale periods. The order will be delivered by Australia Post. An email will be sent once the order is dispatched, containing the tracking number. Free delivery is offered for return orders. Shipping to New Zealand is offered at a $12.95 AUD flat rate. The parcel will be delivered up to 21 business days (excluding weekends and public holidays) from the day the order is placed. The order will be delivered by Seko trackable service. An email will be sent once the order is dispatched, containing the tracking number. Free delivery is offered for return orders. Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider..